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SFTP - Connection and Password

SFTP (SSH File Transfer Protocol) is a secure way to transfer files between your computer and server. Craftserve provides SFTP details in the server panel, and you can generate or reset your password anytime.

Where to find SFTP details in the panel

In the server panel, go to the Files section and click SFTP connection.

You should see:

  1. HOST – e.g. sftp://smart-gray-squid.csrv.gg
  2. PORT – usually 22
  3. USER NAME
  4. PASSWORD

The new SFTP password is shown only once. Save it in a safe place.

SFTP location SFTP details

Step-by-step:

  1. Open the panel and go to Files.
  2. Click SFTP connection.
  3. Copy host and port (use copy icons).
  4. Copy user name.
  5. If password is missing or unknown, click generate new password.
  6. Paste credentials into your SFTP client.

If you are unsure where to begin, use this documentaion and one of the recommended SFTP clients (or any other one!): - FileZilla: https://filezilla-project.org/download.php - WinSCP: https://winscp.net/eng/download.php - Panel SFTP docs (this page)

Connect with WinSCP

  1. Open WinSCP and choose New Session/New tab.
  2. Select File protocol = SFTP.
  3. Enter credentials from panel:
  4. Host name: value from panel (e.g., smart-gray-squid.csrv.gg)
  5. Port number: 22
  6. User name: value from panel
  7. Password: generated password
  8. Click Login.

SFTP configuration

Connect with FileZilla

  1. Open FileZilla and go to File → Site Manager.
  2. Click New Site.
  3. Enter:
  4. Protocol: SFTP - SSH File Transfer Protocol
  5. Host: value from panel (domain only, without sftp://)
  6. Port: 22
  7. Logon Type: Normal
  8. User: value from panel
  9. Password: generated password
  10. Click Connect.

Then click Login / Connect.

Generating a new SFTP password

If you don’t know the password or want to rotate it, click Generate new password in the panel.

  • New password replaces the old one.
  • Existing connections using the old password stop working.
  • Password is shown once only – store it securely.

Generate password

Practical notes

  • Do not share your password publicly.
  • If login fails, verify host, port, and username.
  • After uploading files, restart your server to apply changes.

Common issues

  • Login error: ensure no trailing spaces and correct password.
  • Connection closed: verify SFTP protocol and port 22.
  • Permission issue: account may only access your server folder.